Pump Air

Only one of my earbuds are working for music, how do I fix this?

Sometimes the left and right ear buds can become disconnected from each other.

This is simple to fix so you can get back to listening in both ears. Please follow the steps below to resolve this issue:

  • Please plug the charging case in to charge and place both Pump Air’s into the charging case.
  • Make sure your Pump Air’s are both charged.
  • Turn Bluetooth® off on your phone.
  • Take the Left Pump Air and place it in your ear, press and hold the button until the ear bud says “powering down” and let go of the button. Now press and hold the button again until the ear bud says “Pair me” then left go of the button.
  • Take the Right Pump Air and place it in your ear, press and hold the button until the ear bud says “powering down” and let go of the button. Now press and hold the button until the ear bud says “Pair me” then let go of the button.
  • The Pump Airs will now reconnect the left and right hand sides. This may take 10-15 seconds.
  • After they have reconnected place the Pump Airs back into the charging case.
  • Now turn Bluetooth® on your phone back on and search for devices.
  • Take both Pump Air ear buds out of the charging case and select the Pump Air on your phone.

Now you should be able to listen to music on both ear buds again.

If problems persist please contact us at care@blueantwireless.com.

I can only hear calls on the right hand side, why is this?

Music will come through both ear buds. Calls will only come through the right ear bud.

How can I get the best, possible Bluetooth® connection with my Pump Air’s?

The antenna in the Pump Air that connects to your phone is in the right hand ear bud so it is best to have your phone on the right hand side of your body.

If your phone is in your pocket and you experience any connectivity issues please try changing to another pocket, preferably front right, or changing the position of your phone as the Antenna in the phone may be at the other end, top or bottom, depending on phone model.

If your phone has a case on it, this could also be blocking the Bluetooth® signal, so see if removing the case solves the issue.

If problems persist please contact us at care@blueantwireless.com.

My ear buds are connecting whilst in charging case – why is this?

When the charging case runs out of charge the Pump Air turns on and try to connect to your phone. Please plug in the charge case to stop this occurring. A full charge only takes one hour. If you can’t charge your charging case at this time please press and hold the button on each ear bud until they say “powering down”.

How do I pair to my smart watch?

Please place your Pump Air into the charging case and turn off Bluetooth® on your phone. Then go through the Bluetooth® pairing steps on your smart watch t search for device to add. Please remove the Pump Air from the charging case and they will say “Pair me”. Now select the Pump Air on your smart watch.

Can I buy replacement spare part?

Yes you can, we sell left & right earbuds & charging cases separately. Please send us an email to care@blueantwireless.com & we can arrange this for you.

Can I use one earbud to make calls and hear music?

Yes, please use the right ear bud for Mono use. Please note during phone calls only the right earbud is used.

How do I pair my Pump Air’s?

  • Place the Pump Air into the charging case to turn it off.
  • Take the Pump Air out of the charging case and it will power on and the right ear bud will say “pair me”.
  • On your phone, go to settings > Bluetooth® > enable Bluetooth® > scan/search/add new devices > select BlueAnt Pump Air.

You should now be paired.

Are the Pump Air’s compatible with my phone?

The Pump Air should be compatible with most Bluetooth® enabled phones. The phone needs to support A2DP in order for music playback to work and Handsfree and/or Headset profile in order for calls to work. Generally, all Bluetooth® devices should be able to connect to most modern phones. Any Bluetooth® version over 1.2 should be backwards compatible.

Why is my charger case not receiving power?

Please plug the charging case into a 5V 1A power supply using the supplied microusb cable. If this does not charge your charging case please try another charging cable or another power supply to determine if there is a fault with the cable or power supply.

If you can replicate the same fault using a different microusb cable and power supply , then please send us an email to care@blueantwireless.com & we will assist further

Pump Air 2

Only one of my earbuds are working for music, how do I fix this?

Sometimes the left and right ear buds can become disconnected from each other.

This is simple to fix so you can get back to listening in both ears. Please follow the steps below to resolve this issue:

  • Please plug the charging case in to charge and place both Pump Air 2’s into the charging case.
  • Make sure your Pump Air 2’s are both charged.
  • Turn Bluetooth® off on your phone.
  • Take the Left Pump Air 2 and place it in your ear, press and hold the button until the ear bud says “powering down” and let go of the button. Now press and hold the button again until the ear bud says “Pair me” then left go of the button.
  • Take the Right Pump Air 2 and place it in your ear, press and hold the button until the ear bud says “powering down” and let go of the button. Now press and hold the button until the ear bud says “Pair me” then let go of the button.
  • The Pump Air 2's will now reconnect the left and right hand sides. This may take 10-15 seconds.
  • After they have reconnected place the Pump Air 2's back into the charging case.
  • Now turn Bluetooth® on your phone back on and search for devices.
  • Take both Pump Air 2 ear buds out of the charging case and select the Pump Air on your phone.

Now you should be able to listen to music on both ear buds again.

If problems persist please contact us at care@blueantwireless.com.

How long will my Pump Air 2’s last on standby

Your Pump Air 2 will last on standby in your case for up to 30 days.

How long does it take for my Pump Air 2’s to receive a full charge?

It takes 1 hour for your Pump Air 2’s to receive a full charge.

How can I get the best, possible Bluetooth® connection with my Pump Air 2’s?

The antenna in the Pump Air 2 that connects to your phone is in the right hand ear bud so it is best to have your phone on the right hand side of your body.

If your phone is in your pocket and you experience any connectivity issues please try changing to another pocket, preferably front right, or changing the position of your phone as the Antenna in the phone may be at the other end, top or bottom, depending on phone model.

If your phone has a case on it, this could also be blocking the Bluetooth® signal, so see if removing the case solves the issue.

If problems persist please contact us at care@blueantwireless.com.

My ear buds are connecting whilst in charging case – why is this?

When the charging case runs out of charge the Pump Air 2 turns on and try to connect to your phone. Please plug in the charge case to stop this occurring. A full charge only takes one hour. If you can’t charge your charging case at this time please press and hold the button on each ear bud until they say “powering down”.

How do I pair to my smart watch?

Please place your Pump Air 2 into the charging case and turn off Bluetooth® on your phone. Then go through the Bluetooth® pairing steps on your smart watch to search for device to add. Please remove the Pump Air 2 from the charging case and they will say “Pair me”. Now select the Pump Air 2 on your smart watch.

Can I buy replacement spare part?

Yes you can, we sell left & right earbuds & charging cases separately. Please send us an email to care@blueantwireless.com & we can arrange this for you.

Can I use one earbud to make calls and hear music?

Yes, please use the right ear bud for Mono use. Please note during phone calls only the right earbud is used.

How do I pair my Pump Air 2’s?

  • Place the Pump Air 2 into the charging case to turn it off.
  • Take the Pump Air 2 out of the charging case and it will power on and the right ear bud will say “pair me”.
  • On your phone, go to settings > Bluetooth® > enable Bluetooth® > scan/search/add new devices > select BlueAnt Pump Air 2.

You should now be paired.

Are the Pump Air 2’s compatible with my phone?

The Pump Air 2 should be compatible with most Bluetooth® enabled phones. The phone needs to support A2DP in order for music playback to work and Handsfree and/or Headset profile in order for calls to work. Generally, all Bluetooth® devices should be able to connect to most modern phones. Any Bluetooth® version over 1.2 should be backwards compatible.

Why is my charger case not receiving power?

Please plug the charging case into a 5V 1A power supply using the supplied microusb cable. If this does not charge your charging case please try another charging cable or another power supply to determine if there is a fault with the cable or power supply.

If you can replicate the same fault using a different microusb cable and power supply , then please send us an email to care@blueantwireless.com & we will assist further

Pump Zone

Can I clean my earcups?

Yes please remove ear cups from device & use a damp non-alcohol based wipe and gently wipe over, please allow to air dry, then click back into place.

Can I purchase ear cups separately?

Yes these can be purchased separately – please email care@blueantwireless.com

How do I pair my Pump Zone’s?

  • Make sure you Pump Zone’s are turned off
  • Press and hold the Play/Pause button for 5 seconds
  • Search for devices on your phone
  • Select ‘BlueAnt Pump Zone’

Pump Soul

Can I clean my earcups?

Yes please remove ear cups from device & use a damp non-alcohol based wipe and gently wipe over, please allow to air dry, then click back into place.

Can I purchase ear cups separately?

Yes these can be purchased separately - please email care@blueantwireless.com

How do I pair my Pump Soul’s?

  • Make sure you Pump Soul’s are turned off
  • Press and hold the Play/Pause button for 5 seconds
  • Search for devices on your phone
  • Select ‘BlueAnt Pump Soul’

Commute 3

How do I reset my Commute3?

To Reset:

  • Delete any existing pairing information from your Phone and turn the phone off and turn it back on after a few seconds to refresh the phone's memory.
  • Make sure the USB cable is not plugged in and the Commute 3 is not connected to any phone.
  • From off, press and hold the On / Off button until the Bluetooth® indicator turns blinking red/blue. (The kit is now on pairing mode). Please be patient because the Commute 3 has 12 languages and it will cycle all available language. But once you heard your preferred language, Short press the Volume Control when you hear your language.

How do I change the language?

Perform a reset on your Commute3, once you have turned your commute on it will instruct you to select your preferred language – there are 12 languages that you can select: British English, American English, French, Italian, German, Spanish, Mexican Spanish, Brazilian, Portuguese, Chinese, Russian, Japanese & Polish.