Please note the Mini2 will connect to one phone at a time to deliver the best possible sound
Here are the most common reasons why a Bluetooth headset keeps disconnecting:
If the battery is not fully charged disconnections are more likely. Bluetooth headsets vary in how quickly the battery life runs out. When using a new headset, it is best to monitor how or if a low battery indicator hinders its effectiveness. It’s best to keep the device fully charged.
It’s possible that there is interference from another device. For example, some Bluetooth headsets, are capable of connecting to more than one device. If two users are attempting to use the same unit, the Bluetooth will interface with the primary connection first.
If the Bluetooth headset is not compatible with the device it’s trying to connect to, such as a cell phone, smartphone or PC, it will malfunction while in use.
TOO MANY APPS
There may be too many apps running in the background of the device the Bluetooth is attempting to pair with. Certain applications cause interference with the connection, and some devices are limited in the number of applications that can run concurrently.
Too much distance between the Bluetooth headset and the connected device can cause dropped connections. The maximum range is 32 feet/10 meters. Try moving closer to the device you are connected to.
To find out what firmware is installed on your BlueAnt device:
It appears to be a conflict with the profiles on your phone.
We suggest to try the following steps below to see if you can resolve this.
Once your devices are reconnected again, give it another test to see if it helps resolved the issue.
If the same problem recurs, your last resort is to find another phone to test it on. This isolation test will determine whether if the problem is related to the phone or Bluetooth device.
If you hear the message "The Pair List Is Full" when attempting to pair your phone with your BlueAnt device, this means that your BlueAnt device has run out of space for storing new pairing information.
To resolve this issue, simply reset your BlueAnt device.
Resetting your BlueAnt device will delete all stored pairing information and other data and put your device into pairing mode.
Resetting the Q3i will clear all the stored pairing settings, reset the volume orientation to the default and put the device back into pairing mode.
To reset the Q3i: