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Shipping & Returns

Shipping

Where Do We Deliver?

We deliver Australia-wide.

Orders are delivered to the address provided at checkout and will be left in a safe place with photo confirmation where available.

You don’t need to be home. Tracking and delivery confirmation will be sent once your order is on the way.

We strongly recommend ensuring your order is delivered to a secure location. Once a parcel has been delivered to the correct address, we can’t accept responsibility for loss or theft.

We’re unable to deliver to PO Boxes, parcel lockers, or similar third-party collection services.

At this time, we’re unable to deliver internationally.

Shipping Costs

  • Complimentary shipping on orders over $100

  • Orders under $100: Standard delivery $9.95

Free shipping is applied automatically at checkout for eligible orders. 

Orders can't be manually adjusted, topped up, or modified to qualify for free shipping. 

Please ensure you provide a correct daytime delivery address and contact number at checkout.

Once an order has been dispatched, delivery addresses can’t be changed or redirected.

Delivery Address Requirements

Please ensure you provide a valid residential or business street address, along with a correct daytime contact number, at checkout.

PO Boxes, parcel lockers, and alternative collection services aren’t accepted.

Once an order has been dispatched, delivery addresses can’t be changed or redirected.

Delivery Times

We aim to dispatch orders within 2 business days.

Please allow up to 7 business days for delivery after dispatch.

Deliveries occur Monday to Friday during standard business hours.

Orders placed on weekends or public holidays are processed on the next business day.

Tracking Your Order

Once your order has been dispatched, you’ll receive a tracking number and tracking link so you can follow your delivery online.

Delivery driver contact details

For privacy and safety reasons, we don’t have access to direct contact details for individual delivery drivers.

All delivery updates and instructions are managed by the courier and shared via your tracking link. If you need to make delivery changes or provide instructions, please use the options available through the courier’s tracking page where supported.

Returns

Change of Mind Returns (Non-Faulty Products)

If you’ve changed your mind about a purchase and the product is not faulty, you may request a return only if the item is unopened and unused.

Eligibility for Change-of-Mind Returns

To be eligible:

  • The product must be unopened, with factory seals intact

  • Original packaging and all accessories must be included

  • The return request must be submitted within the applicable return period

For hygiene and safety reasons, opened earbuds and headphones cannot be accepted for change-of-mind returns - even if used briefly or tried on.

Usage & Inspection Expectations

Products may be visually inspected without breaking seals to confirm model, colour, or packaging condition.

Items that have been:

  • Opened

  • Worn

  • Used for listening

  • Inserted into the ear

  • Placed on the head

are not eligible for change-of-mind returns.

This applies to all earbuds and headphones, regardless of usage duration.

Some retail partners may have display units available in-store so customers can view the product and get a sense of size and feel.

Please note that display models are for viewing only and can’t be placed in or on the ear.

Return Shipping (Change of Mind)

For change-of-mind returns:

  • Return shipping costs are the responsibility of the customer

  • Original outbound shipping costs are not refundable

Refunds are processed only after the item is received, inspected, and confirmed to be unopened and eligible.

Items must be returned unused, in original packaging, and in resalable condition.

Items Returned and Assessed as Not Faulty

If a product is returned for assessment and no fault is found:

  • The item will be returned to the customer

  • Return shipping back to the customer is at the customer’s expense

  • Original shipping costs are not refundable

This applies to items returned due to:

  • Fit or comfort concerns

  • Preference or change-of-mind

  • Issues assessed as normal product behaviour

Faulty Products & Warranty Support

If you experience an issue with your BlueAnt product and the product manual or FAQs don’t resolve it, please contact our Customer Support team by:

We aim to respond to all enquiries within 1–2 business days.

If you haven’t received a response, please check your junk or spam folder.

How Faulty Product Returns Are Assessed

Step 1

We’ll review your enquiry to determine whether the issue appears to be a connection issue or a hardware issue.

Step 2

For connection issues, our team will guide you through troubleshooting steps. Most issues are resolved at this stage.

If the issue remains unresolved or is identified as a hardware issue, we’ll request Proof of Purchase, confirm warranty coverage, and determine the appropriate next steps.

Step 3

If a return is required, BlueAnt may request the product be returned before a replacement is issued.

In these cases, a return shipping label will be provided at no cost to the customer.

Approved warranty returns are sent to:

BlueAnt Wireless

9 Paran Place

Glen Iris, VIC 3146

Australia

This address is for returns processing only and is not a retail or customer service location.

Step 4

  • Devices confirmed to be faulty will be replaced

  • Devices found to be non-faulty will be returned to the customer

Returns are typically processed within 2 business days of receiving the item.