Shipping policy

Shipping

Where Do We Deliver?

We deliver Australia-wide.

Orders are delivered to the address provided at checkout and will be left in a safe place with photo confirmation where available.

You don’t need to be home. Tracking and delivery confirmation will be sent once your order is on the way.

We strongly recommend ensuring your order is delivered to a secure location. Once a parcel has been delivered to the correct address, we can’t accept responsibility for loss or theft.

We’re unable to deliver to PO Boxes, parcel lockers, or similar third-party collection services.

At this time, we’re unable to deliver internationally.

Shipping Costs

• Complimentary shipping on orders over $100

• Orders under $100: Standard delivery $9.95

Free shipping is applied automatically at checkout for eligible orders. 

Orders can't be manually adjusted, topped up, or modified to qualify for free shipping. 

Please ensure you provide a correct daytime delivery address and contact number at checkout.

Once an order has been dispatched, delivery addresses can’t be changed or redirected.

Delivery Address Requirements

Please ensure you provide a valid residential or business street address, along with a correct daytime contact number, at checkout.

PO Boxes, parcel lockers, and alternative collection services aren’t accepted.

Once an order has been dispatched, delivery addresses can’t be changed or redirected.

Delivery Times

We aim to dispatch orders within 2 business days.

Please allow up to 7 business days for delivery after dispatch.

Deliveries occur Monday to Friday during standard business hours.

Orders placed on weekends or public holidays are processed on the next business day.

Tracking Your Order

Once your order has been dispatched, you’ll receive a tracking number and tracking link so you can follow your delivery online.

Delivery driver contact details

For privacy and safety reasons, we don’t have access to direct contact details for individual delivery drivers.

All delivery updates and instructions are managed by the courier and shared via your tracking link. If you need to make delivery changes or provide instructions, please use the options available through the courier’s tracking page where supported.