If you have an issue with your BlueAnt product, and the product manual and FAQ are not helping to resolve the issue, please contact our Customer Service team on firstname.lastname@example.org detailing the issue you are experiencing.
We aim to respond to all enquiries within 1-2 Business days.
If you have not received a response, please check your Junk/Spam mail folder.
Please see the steps we will follow below.
BlueAnt receives the Customer's email and clarifies whether the issue is a Connection issue or a Hardware issue.
Step 2.For Connection issues the customer will be guided through the connection process by the BlueAnt Team. Almost all such issues will be resolved at this point.
If the issue is still unresolved or a Hardware issue, BlueAnt will check the Customer's Proof of Purchase, that the device is in the Warranty period and then proceed to issuing a replacement device, if appropriate.
BlueAnt may require the Customer to return the current BlueAnt device prior to the shipment of a replacement device..
Devices found to be faulty will be replaced. Non-faulty devices are returned to customer.